We are a fully bonded Australian travel agent licensed in the state of Victoria (licence number 33009). The Territory Collection (‘TTC’ or ‘we’) is a trading name of Timeless Travel Collection Pty Ltd (ABN 77 142 403 754). Our registered and trading address is Office 4, 122 Para Road, Montmorency VIC 3094.
Products and services are sold by TKC and TTC as an agent and wholesaler for airlines, hotels, car rental companies, tour companies, cruise operators and other suppliers providing services, including accommodation and transportation. We are not a provider of services and has no responsibility for services provided or not provided by any party. We give and make no warranty or representation regarding the standard of any service or product to be supplied and no person has authority to make any such representation or warranty on behalf of TKC and TTC. All tickets, coupons, exchange orders, vouchers and receipts are issued subject to the appropriate tariffs and terms and conditions of sale of suppliers and these terms. They are issued by us as agent and wholesaler only. We have no responsibility, and extend no guarantees for discontinued promotions, airfares or specific holiday products.
We have no liability for any act, omission or default, whether negligent or otherwise, of airlines, car rental operators, cruise companies, hoteliers, tour operators or any other supplier. We have no liability for any loss or damage occasioned by the negligence, act or omission of any supplier or other third party. We reserve the right to cancel or modify itineraries or bookings where circumstances require.
In circumstances where the liability of TKC and TTC cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We reserve the right to decline any booking for any individual on any tour or other service and reserve the right to apply a non-refundable itinerary preparation fee of $150 per person to be credited fully at time of booking confirmation.
Prices and Conditions
Prices and conditions are current at the time of publication but are subject to change without notice. Prices are valid for travel from 1 Apr 19 to 31 Mar 20. Some operators may impose conditions that vary from the conditions stated in this brochure.
Prices listed in this brochure are in Australian dollars and include GST (Goods and Services Tax) where applicable. They do not include transport from the client’s home port to holiday destination and return, items of a personal nature, meals, transfers and existing or proposed taxes and government charges, unless otherwise indicated. All costs are in Australian dollars.
Deposits and Final Payments
A minimum non-refundable deposit of $150 per person is required by TKC and TTC within 7 days of confirmation of your booking. Full payment of your holiday cost must be made no later than 60 days prior to travel. The terms and conditions of other suppliers may require payment of a further deposit and full payment earlier than 60 days prior. Bookings made within 60 days of departure will require immediate full payment.
Cruise bookings can require up to a 25% non-refundable per person deposit to be paid as confirmation of the booking and is required by the cruise operator. In addition, a non-refundable deposit of $150 per person is required by TKC and TTC. In some cases, cruise operators, may require further deposits. All deposits are to be made within 7 days of making the booking. Full payment is required at least 120 days prior to the departure of the cruise.
Deposits are non-refundable in the case of cancellation. Bookings cancelled once final payment has been made are subject to cancellation charges imposed by service providers and TKC and TTC. Any refund on services not utelised on the holiday may incur a $150 per person processing fee plus any cancellation fees charged by the suppliers of the services. Amendments made to a deposited booking or after full payment has been received may incur a fee of $55 per person per amendment. Bookings made within 30 days of departure or with a value of $500 or less can be levied a $25 per person fee.
Once a deposit payment is made for your booking, it is deemed that you have read, understood and accepted the terms and conditions for the booking. If you have any queries, please contact us before making a booking for any service.
Any airfares that are included in your travel are subject to availability and many have special conditions that apply. Many airfares cannot be changed without significant penalties and it is your responsibility to ensure that you are aware of, and accept these conditions, prior to booking. They are available from the carriers’ own websites. Photo Identification (Driver’s License, Passport etc) must be carried by all adult passengers.
Unless stated otherwise all accommodation prices are based on a twin share basis.
We accept payment by cash, direct deposit and cheque. TKC and TTC also accepts payment via travel agency payment systems such as Enett. We accept personal cheques subject to clearance, for which 10 days must be allowed. TKC and TTC will not incur bank charges associated with transfers. All prices are in Australian dollars.
All overseas visitors to Australia (except for New Zealand passport holders) are required to obtain a visa prior to their arrival. This is the responsibility of the traveller.
You are strongly recommended to have adequate travel insurance for your trip.